🎂 Do you make all your cakes by hand?

Yes! Every cake is handcrafted by our team of skilled bakers — never mass-produced. We put care, creativity, and attention into every order.

💻 Can I customise my cake online?

Absolutely. You can choose flavours, colours, toppers, and more directly on our website before placing your order.

📍 Do you deliver to my area?

We offer local delivery within select UK postcodes. Enter your postcode at checkout to check availability.

⏰ How much notice do you need for an order?

We recommend placing your order at least 3–5 days in advance. For larger cakes or special designs, more notice is appreciated.

💸 What payment methods do you accept?

We accept major debit/credit cards and secure online payments at checkout.

🔁 Can I return or cancel my order?

All cakes are made to order and non-returnable. Cancellations must be made 7 days before your delivery/collection time. Any costs of accessories and ingredients will be deducted.

📦 What happens if I miss the delivery?

If you’re unavailable, we’ll try to contact you. A redelivery fee may apply, or you may need to collect the cake.

🧁 Do you cater for allergies?

Our cakes may contain allergens like eggs, gluten, dairy, and nuts.

📷 Will my cake look exactly like the photo?

Every cake is custom and handmade, so slight variations may occur. However, we always stay true to your selected design.

📞 Still have questions?

We’re here to help! Email us at support@lizziescakeco.co.uk and we’ll get back to you as soon as possible.