TERMS & CONDITIONS

Effective Date: 20-06-2025
Website: www.lizziescakeco.co.uk
Email: support@lizziescakeco.co.uk

These Terms and Conditions (“Terms”) govern your use of our website and services. By placing an order or browsing www.lizziescakeco.co.uk, you agree to these Terms in full.

1. About Us

Lizzie’s Cake Co is a UK-based custom cake company offering handcrafted cakes for order via our website. Every product is made-to-order and personalised as per customer selections.

2. Ordering

  • Orders can be placed through our website by selecting your desired cake, flavour, design options, and delivery preferences.

  • Once an order is placed, you will receive a confirmation email. Please review this carefully.

  • We reserve the right to cancel orders due to unforeseen circumstances, errors in pricing, or availability.

3. Customisation

  • All cakes are custom-made. Please ensure all design preferences (flavour, colour, topper, etc.) are correctly selected at checkout.

  • Minor design variations may occur due to the handcrafted nature of our cakes.

4. Payments

  • Payment is required in full at the time of ordering.

  • We accept major credit/debit cards and secure online payment methods via our website.

  • All prices are listed in GBP and include applicable taxes unless stated otherwise.

5. Delivery & Collection

  • We offer local delivery to select UK areas. Delivery charges may apply based on postcode.

  • We aim to deliver on the date selected, but we are not liable for delays caused by factors beyond our control (e.g., weather, traffic, courier delays).

  • You are responsible for providing accurate delivery details at checkout.

6. Refunds & Cancellations

  • As cakes are perishable and personalised, we do not offer refunds for change-of-mind.
  • Cancellations must be requested at least 7 days before the delivery date to be eligible for a partial refund (subject to work already completed).
  • In the unlikely event of a quality issue, please contact us within 24 hours of receiving your cake, with photos if possible.

7. Allergies & Dietary Information

  • Our cakes made in a kitchen that handle common allergens, including eggs, dairy, gluten, soy, and nuts.

  • Please notify us of allergies before placing an order.

8. Intellectual Property

All content on this website, including logos, images, product designs, and text, is the property of Lizzie’s Cake Co and is protected by copyright. You may not copy, reproduce, or use our materials without written consent.

9. Website Use

You agree not to misuse our website, interfere with its operation, or access it for any unlawful purpose. We reserve the right to restrict or remove access to the site for any user found in breach of these terms.

10. Limitation of Liability

To the fullest extent permitted by law, Lizzie’s Cake Co is not liable for any indirect or consequential losses arising from your use of our services or products, including delays, errors in customisation, or delivery disruptions.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site constitutes your agreement to the updated terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

13. Contact Us

For questions regarding these Terms, your order, or our services, please contact:

Lizzie’s Cake Co
Website: www.lizziescakeco.co.uk
Email: support@lizziescakeco.co.uk